As we have changed to a new real-time payment processing system with our bank we are finding some issues with processing payments from some clients. There are a number of cards from clients that are not processing, quite a few from older clients.

For many of our clients and clients older than a several months we are doing our best to call each and everyone to ensure there is no disruption to service as we have received payment without issue for sometime and we do not wish to cause good clients trouble because of issues with our banks new payment processing system. There are some clients whose contact details appears to have changed, please do log into your control panel and ensure all your contact details are up to date. Up to date contact details are important if we need to contact you regarding important issues regarding your web sites, databases and mail server.

Generally it is our approach to immediately suspend unpaid accounts/rejected payments until payment is received. We are giving 7 days notice to all clients to update card information, which can be done by logging into the control panel. You can immediately update your credit card information or opt to pay using paypal. As soon as this is done the account is fully activated with all warning status taken off.

I've spent most of the week following up the various billing changes we've undergone, and coordinating with the support team to call and email everyone that might be affected. I have noticed that there are a large number of clients who have old or invalid phone numbers listed in their client details -- this makes it very difficult for us to follow up issues related to billing.

I'll be provisioning another new web server nearing the end of this week, and will also be formulating a plan to retire some of our older, less able servers (a few of which date back to the year 2000!). This will hopefully bring everything to a modern platform, and allow us to make network-wide changes without the hassle of supporting legacy equipment.

This week we've mainly been dealing with updating Credit Card info for clients, aside from the usual support duties. If you login to your control panel, please take the time check that your details are correct, including your contact details such as phone numbers and emails, as we've found that alot of these are out of date for clients too.

This week some changes were made to the control panel. These changes will affect clients whose status has been marked suspend or warning suspend. Basically it requests the clients to verify their payment details before they can be activated.