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M6.Net Weekly News August 3 2005 |
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Welcome | |
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The revamp of the monitoring project is 2 weeks ahead of schedule. Bob
and Vijay working on that project have done an excellent job - well
done! We are now monitoring 30 measures on each server ranging from
intervals of 15 secs to a max of 5 minutes. These key measures will
help us sort out issues before they are a problem.
Next week we start a revamp of our entire backup system. I have finished the plans and itching to get into it with Bob and Vijay next week - I expect this to be completed within 14 days. After that I will be reworking and rostering all the regular network operations/administration work schedules. Also this week we are setting up a 3rd DNS server on a secondary network. We also have a 4th DNS server within the current network. Soon we will release details of these so you may add them to your domains. |
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Network Administration |
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Well, after
last week’s mail server situation this
week was a lot smoother. We did however
have a couple of issues, one with
another mail server and a DNS issue,
both of which have now been resolved.
This week I’ve also setup a couple of
new account servers, upgraded the BIND
DNS server software, cleaned a few
servers and completed a number of other
maintenance tasks.
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 Josh McDougall Support Coordinator |
Support and Customer Service | |
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Hi everyone. This week
i will be looking into some of the more common
responses to support queries. Currently we are
responding to clients a bit like parrots or in some
cases, monkeys. I think this is mainly due to
support not looking into a problem and just
rectifying the current issue as they are more
concerned with solving the problem in the fastest
time possible and leave the more detailed diagnosis
and problem fixing to Network Operations. I will be
working with them to let you in on more of the story
behind the problem and what will happen next after
the short term resolution.
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 Michael Nordling Chief Software Engineer |
Development and New Technology | |
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Hi Everyone, the team with Ananth and
Javier has been busy working on the control panel the past week,
with some large speed improvements in the domain list page. Most of
the new reseller functionality has been done now. All these changes
will be released to the beta testers later this week. Vijay has
moved to the dev team and is working on streamlining our monitoring
apps and then will move onto working on our internal
ticket/reporting system to make that easier to use and add features
that we need. If you have any requests or comments about the new
control panel, please write us at bugs@copanel.com
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