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M6.Net Weekly News April 6 2005 |
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Welcome | |
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Everything is back in order. The support queue has been a little busier
than normal but due to client activities than any particular issues.
I am continuing to work with Gavan on system wide server administration, procedures and setups to reduce risks, improve reliability and performance. I am also working with Matt to write up procedures on all checks we do (in explicit detail) so we can then list these under the typical issues and queries we receive, to help speed up training new team members and give our support people something to help them when they are under pressure. |
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Network Administration |
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Another busy week with mail
server issues late last week again causing some
complications. However I'm pleased to say the issue is now
resolved after a disk error on the affected mail server,
however this time it was the client drive and not the system
drive.
This week I will be dedicating
time to documenting some internal procedures and planning
out requirements and objectives for internal developments
which will help us manage growth and manage our networks as
a whole.
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 Kunal Kochhar Support Coordinator |
Support and Customer Service | |
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Hi All! It was a busy week and the
support team was under high load. As there are some new changes
going with the process and some of the servers setup for many good
reasons. This will surely bring a change in the way things have been
running in past. We are looking forward to reduce the response time
furthermore and that should make the things at clients end much
better.
Just a reminder again! Please send complete details about your problem. Many times this reduces the response time and makes things easier for support person. |
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[ Photo Coming soon ] Patrick Lim Lead Developer |
Development and New Technology | |
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This week I have start exploring our
new control panel whilst continuing to finish off the Diagnosis
report I was working on last week.
We are expecting support performance
improvement due the the information provide by this report.
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M6.Net Always On. Always Performing. Always Hosting.
http://www.m6.net/ : Control Panel : http://www.copanel.com/ Past Newsletters: http://www.m6.net/newsletter
