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M6.Net Weekly News February 8 2006 |
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Welcome | |
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We have completed editing our first Support Training Team introduction video this week. It was a good exercise in helping us appreciate areas we can improve our procedures to simplify things for our support team and customers like yourself. We plan to produce more detailed training videos on specific topics over the next few months for the support team and once we have perfected the process of producing a training video we will turn our attention to producing some training videos in various concepts and technologies that we can make available to our customers. |
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Network Administration |
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This is another week with almost nothing new to report. We are having
some ongoing trouble with one of our mail servers -- it is responding
very slowly for some clients, and the webmail interface goes through
periods where it times out often. It appears to be a bug with
SmarterMail, and I am working with SmarterTools, following their
instructions and applying their patches, to get this resolved. |
 Gavan O'Connor-Risch Support Coordinator |
Support and Customer Service | |
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This week has been a good one for support, with numbers being kept at a manageable level. There was an issue on Tuesday morning our time with a server being taken offline by our provider for a few hours, however that issue has now been resolved. Other than that, it's been a trouble-free week, with no real major issues and the team keeping things under control. |
 Michael Nordling Chief Software Engineer |
Development and New Technology | |
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This past week we have been working on some internal systems, like the reporting system, and made that faster and more comprehensive. Like with most development work this was mainly done by changing a few things and then reusing most of the old structures. We have also fixed a few problems with the invoice system in the controlpanel, if you want anything changed with the invoices, just let us know and we can try and implement your suggestions. |