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M6.Net Weekly News February 9 2005 |
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Welcome | |
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I have been solidly focusing on management issues with the Account
Management team, Network Admin and billing. We are experiencing
rapid growth right now, which I have to thank you for! We are
receiving many referrals - a big thank you to you for telling people
about M6.Net. ... with this rapid growth I am keen to make sure we
manage it as smooth as possible to keep everything running smoothly
for you. The only issue that caused much upset was an older mail
server -which will be replaced by a new one this week along
with the addition of a new mail server. I have also been working closely with Javier to finalize the new control panel and I have been interviewing for the lead developer position, to replace Roli. |
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Network Administration |
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This week was busy again, mainly
sorting out issues with one of the mail servers. The problem was
caused by an error in a large mailing list which took up server
resources and required removal as it was sending out messages
constantly to a spam list. I'm pleased to say the new server we
have setup for moving mail domains on the affected server to is
setup and this move should be taking place early Friday morning
US time. I will be sending out a mass mail to all clients that
the move will concern later today.
This week was also spent removing old deleted accounts from certain servers, and we also have new Web, SQL and Mail servers coming soon to accommodate the growth in accounts. |
 Kunal Kochhar Support Coordinator |
Support and Customer Service | |
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Managing a support team is a great job and
I am trying my best on regular basis to improve the performance of the
team. There are some important issues that sometimes makes our clients
upset. The coming week I will be finding the cause of those issues and
will try to bring a permanent solution to it. These will include the
notification of downtimes that may occur due to some upgrades or similar
events. Also, we will be training more support personnel in order to improve the response time and making a quick resolution of issues. |
 Jav ier Lead Developer |
Development and New Technology | |
| Javier is continuing work on the new control panel - fixing the last bugs and finalizing small style issues. |
M6.Net Always On. Always Performing. Always Hosting.
http://www.m6.net/ : Control Panel : http://www.copanel.com/ Past Newsletters: http://www.m6.net/newsletter
