We have upgraded one of our busier mail servers this week - it provides a huge increase in performance. It did have a back log of emails to catch up on over the weekend which were cleared by Monday. We also had a client spamming on a couple of servers, we immediately shut down the account and cleaned up the issue.

We have also added more weekend support shifts which takes us to a full 24/7 support. Currently we were 24 hours a day with a break in the slowest periods on Sunday. Due to a fast growing base of clients we have added more shifts which will improve support response times.

This week we're on top of another mail issue on our busiest server, we've upgraded to SmarterMail 3.3 and have provisioned a new machine to take up new clients. This should mean that existing clients on this machine should have a much smoother experience from here on in.

We're pressing ahead with our server migrations. So far, all the work has been on our backend; our support pages and automation, but soon we will be moving our main M6.Net site to a new machine, as well as our main database and the control panel. This is a big step, and I believe it will go an awfully long way to solving a lot of issues that have been reported with the control panel recently."

This week has been a very busy one for support, with queries and phone calls at a high rate, mostly due to the mail server issue of the past week. We've upgraded the affected server and have tweaked the configuration, and have also setup a new mail server in efforts to resolve the issue. There is currently a notice about the situation in your control panel about the issue, so if you haven't seen that, there's some info in your control panel for you. Other than that, there are currently no major server issues, however we've been bringing in extra staff to cope with the current load on support.

Last week we've made some updates to the automation system in order to accommodate varying needs.We have made some changes to our billing system as well this week. Also we are still testing our new support system and are hoping to make it available to the support staff soon.