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M6.Net Weekly News August 10 2005 |
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Welcome | |
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Bob and Vijay are doing very well on the Network Operations tasks. The
monitoring as mentioned last week is working brilliantly and we now
have an RD database and reporting system to track the trends of
server activity. This will help us fine tune things for optimal
performance. Next week we are revamping our entire backup system. This week I have been planning it out and Bob will start to implement it. Vijay will start work on maintenance of our support system and intranet to bring even greater efficiencies to the support team. My head is still in the details as I sort out these items in Network Operations and bring in a rostered Network Ops team. The rest of this week I will be reviewing the Network Ops work schedules for implementation Monday week. |
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Network Administration |
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This week
has been a good week, with few problems
to deal with. There is currently a disk
issue on one of the web servers, we are
adding another drive though and are
going to move client data to this new
drive.
I have also been doing more server cleanups and general tasks, while also working with Bob to fine tune some of the monitoring metrics/checks so they do not give us false alerts. |
 Josh McDougall Support Coordinator |
Support and Customer Service | |
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Hi everyone, We had
Jesse with us at our support meeting on Monday to
give us some advice on how we can make our queries
better and easier to understand. I’ve already
noticed some positive changes to the support team
from this. Our communication is improving and we are
getting closer to the 1 query 1 reply goal. We won’t
however be able to get there without help from our
customers. When submitting a support request please
remember to state the exact problem, the time it
occurred and any error messages you have received
and instructions on how to repeat the error. A query
with all this information should only need 1
response. If you have any other ideas on how we can
improve support please send me an email. My address
is joshm@m6.net
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 Michael Nordling Chief Software Engineer |
Development and New Technology | |
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Hi Everyone, our new monitoring system
has been activated which should help us finding any problems with
any of our servers quicker. Vijay will start to work on the intranet
applications and the support ticket system this week.
Ananth and Javier will continue to work on the control panel, we are changing some UI components that will make the control panel both faster and more flexible to the users, we are doing this as a direct request from some of our testers. If you have any comments or requests you can send an email to bugs@copanel.com |
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