It's been a very busy start to the New Year. There seems to be an enormous buzz of new web hosting accounts setting up right across the internet. Not only are we gaining a lot of new customers like you but so are a lot of other web hosts. We see this from the various industry reports and statistics. This is great news for all of with web sites as it shows the internet is, in my opinion, entering a new stage of growth.

I have been working very closely with the support team this week understanding the processes, needs and questions of customers like you, looking at ways of improving our work flow, procedures and systems. With a fast growing business there is always improvments we can apply to meet the needs of the day. It is important every so often to fully review everything to clean up the patches and right the system to properly handle the demand. I have been doing some support queries myself to experience this and we have a number of things already underway to improve areas in our support work flow and systems. I am a stronger believer in managers being able to do the detail they are there to manage.