Busy week. Support has been a little higher than normal but Gavan and the team are on top of it with extra shifts. We have noticed people have been sending in multiple support queries to multiple places. This does not help us get support done any faster - it actually slows support down and makes it hard to answer your queries quickly. It can also get things confused with your account with multiple people working on your account in a similar time space. One query per problem/issue is the most efficient way of getting your problem/issue resolved.

It is also best to only send your query using the control panel (you can email support@m6.net but to ensure it is received the control panel is best). If you feel your issue is being delayed or not being handled properly the next best place to email is feedback@m6.net

I've spent the week systematically cleaning deleted and cancelled accounts off our old machines, as well as freeing up what resources I can on our newer machines. Overall, it's been worthwhile, but it is very time consuming -- as a result, I haven't had chance to email the final set of people on our migration list; but will do so within the next 48 hours.

We've also completed the changes to our billing system, automating a lot of previously mundane, tedious tasks. We will be much more efficient in attending to billing issues now and into the future, with specific procedures given to support on how to handle sensitive account matters.

This week has been a busy one for support, currently we have a high number of queries which is resulting in a slow response time, however we are running extra shifts to handle to load. There was an issue late last week with one of the disks in a client server which saw sites offline, however that issue is now resolved and the sites are back online, however if your account IP is 66.98.160.50 and you are having any issues, please contact support and we will endeavor to resolve the issue as soon as possible.

Hello once again Last week we have made some major changes to our internal systems. As mentioned in last week's newsletter, we have released a new version of our billing system which will reactivate your account automatically once we are able to charge your card, if your account had been set to warning suspend previously.

Also we are making some changes to the control panel as well. This is to prevent from incorrect card details being entered. In future, accounts if set to warning suspend, will not be reactivated through control panel but through billing as mentioned earlier. Thank you for your co-operation.