M6.Net  Weekly  News    October 13, 2004


Michael Guilfoyle
Director

   Welcome

 

 The new control panel is coming along nicely and it truly is only weeks away from a beta release. Roli has focused solidly on it and all the hard parts are behind us and ready to go. It is a lot simpler to use and a lot more straightforward.

Aaron is making progress on the M6.Net site update and we hope to have this out in the next few weeks.

Gavan is handling all the network admin superbly and Kunal and the Support Team are handling your queries well. Over the last few weeks there were a few issues here and there due to the new team members but our continual training and internal support has brought everyone up to speed.

We have cleaned up the http://www.m6.net/developer/ showcase pages. If you are a web developer or designer and would like to Showcase yourself in our designer and developer directory, signup and add your site. This is a good place to promote your design and development business/services as we provide the ShowCase as a means for other M6.Net clients and visitors to easily find a suitable developer/designer to assist them.

For those interested in getting development or design work done for the right price, list your projects on http://www.scriptlance.com - People bid on your project! And for those that are designers and developers you can submit a price to do one of the projects.


Gavan O'Connor-Risch
 Network Administrator

 

Network Administration

 

This week I have been readying our new web server for taking accounts, which has been completed and the new account automation tested. I have also been planning the tasks of upgrading and balancing the mail servers, identifying the risks involved and the plans in place to avoid those risks. I have also been using the time to further settle in to the Admin role and so far there have not been any major issues as I continue to familiarise myself with all the various tasks and procedures.

As we deal with hundreds of support queries per day, the more information you can give us regarding the problem, the quicker we will be able to solve the issue. One way is with a specific error message, however often the error message that your browser displays is very vague. To turn on detailed error messages in Internet Explorer, click the Tools menu, then click Internet Options. In the Advanced tab, there is an option in the Browsing section called "Show friendly HTTP error messages". If you untick this option, the browser will now show you the proper error message when a problem occurs, and from this information we will be able to diagnose the problem and solve it more efficiently.

Kunal Kochhar
Support Coordinator		   Support and Customer Service
  Wow its happening!! We have made it, clients happy with our service and support.
2 weeks ago we were aiming to get happy clients. In the last week all our account managers have been instructed to personally called clients if they can not understand the support query. It always comes handy. The trick did work :-)!

However, if you can provide us with the exact problem (detail the error message, what you did, what happened or what did not happen etc) then this will help us answer you much quicker. For example, if there are some permissions to be set on a folder (password protected) then please let us know if it is for FTP login or through web browsing. This will reduce a lot of time in resolving the issue. The reason for queries that get delayed is usually due to lack of information in the original request. It is also a good idea to use the control panel instead of email..

For the coming week we will be focussing on improving on our service in regards to providing a quick response. Its a 24/7 support service so we are aiming in providing a quick service, within 1 to 4 hours. It will surely work, "if we have your (Customer) support".


Aaron Frizza
Designer

 

Design

 

The world of web hosting can be a very demanding world. Sometimes it can consume your life. But isn’t it exciting! Designing for this world can be even more demanding. With the internet still relatively new, we’re finding that strategies and appearances are changing by the day and it is important to maintain these new ‘standards.’ Similarly, we find that by sticking to the following five principles, we can effectively grow and expand with this changing face:

  • Thoroughly understand the market and respond according to their needs
  • Develop a strong concept
  • Research and consult to ensure that it’s feasible
  • Be innovative, edgy and different
  • Be responsible and ethical to the audience.

Roli Varma
Lead Developer		   Development and New Technology
  I have been spending most of the time with the FileManager page. The ease of use of any application requires lots of background work and that's what file manager page demands. With the work progressing constantly, we are beginning to see the Control Panel nearing its completion.

There had been some issues with the automation during the beginning of the week and I was working on resolving the problem, such that the automation queue does not build up.

M6.Net  Always On. Always Performing. Always Hosting.

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