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M6.Net Weekly News December 14 2005 |
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Planning new hosting products... | |
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This is one of those weeks when I have little to say, which is good. Bob, Kunal and Michael Nordling (just so you don't think I am talking in the third person) are looking after their operational responsibilities brilliantly. All the metrics I track are near perfect. I have seen all the metrics I track heading in this direction for the past month. |
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Network Administration |
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We're moving ahead with the .Net 2.0 moves - so if you have yet to hear from us, don't despair. There was a lot more demand then I anticipated (and I had anticipated a lot of demand), so we're working on a plan to upgrade wherever possible, and move clients where it isn't. Other then that, there's not a lot I can report -- except that everything is running smoothly. |
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Kunal Kochlar Support Coordinator |
Support and Customer Service | |
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A good week ahead. We have been able to speed up our support responses. And I assure you that this speed will be improved further. Last week we have had couple of presentation sessions at our work place for new support recruitments. We also had a small test session for new applicants to test the required skills. We have found some good enthusiastic people, who will be soon joining our support team. There were some issues because mails being queued in the spool. This delayed few mails. However, we were able to fix these issues. |
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Michael Nordling Chief Software Engineer |
Development and New Technology | |
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Hi everyone and a special welcome to all our new clients. We have been fixing a few problems with the control panel that our clients has reported to use. Specially the support list in the control panel has been changed to show follow up queries correctly. Apart from that we have fixed a few problems with the reseller system, we are still fixing a few issues here but everything is on track. I know that some clients have had problems with the control panel and automation in generel, but please keep sending in any issues you have so we can fix them and make the control panel better for all our users. |