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M6.Net Weekly News February 16 2005 |
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Welcome | |
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Over the last few weeks, the training, the coaching and the self
development done by everyone in the support team is paying off. I
have noticed dramatic improvement in the performance and quality of
support. We are now maintaining our target metrics for the support
queue. Matthew will continue running in-house training programs and
working with Kunal to bring on new recruits. The mail server move was seamless and without any issues - a big congratulations to Gavan who spent some time planning and prepping all the many pieces to make it happen so easily. The next objectives will be on improving server and network performance - cleaning up and balancing resource use. |
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Network Administration |
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This week was spent ensuring the
mail server move for clients on 216.180.106.124 to the new
server went through without any problems, and more cleaning of
deleted accounts from servers. Just a reminder to anyone who was
using 216.180.106.124 to either use mail.your_domain.com for
your mail server addresses, or to contact support for the new IP
address.
Today I am also setting up the new SQL server for one of our networks, and will continue to clean up a few more servers. |
 Kunal Kochhar Support Coordinator |
Support and Customer Service | |
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It has been a great month with all sort of
new improvements and changes in our support team. As mentioned before we
had a mass recruitment session held this Monday evening. We are looking
forward to recruiting some more experienced and sincere support
personnel. We continue to learn a lot from past experiences and we have come a long way in improving our support team. I look forward to bringing such improvements with the support of team members and mainly with the support of our clients. We always appreciate the patience and understanding that you show with us. Just a suggestion for our new clients which I have already mentioned in the past and have got a good response from our old clients. To reduce the turn around time for your support issues, it will be great if you mention the complete detail of the problem in your query along with any error messages that you may be getting. With the detailed information of the steps, the problem and the error message, we will be able to resolve your query much faster. |
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Jav ier Lead Developer |
Development and New Technology | |
| Matthew, Michael and Javier have all been testing and killing bugs - we're aiming to get the copanel.com not just looking great but also as bug free as possible. |
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