Support levels are coming back to normal levels - a big thank you to the support team for putting in an amazing effort.

We're an incredibly busy small company running 24 hours a day. Out of the thousands of support queries we do there is always one or two that get missed given the nature of technology and the variables involved. That gives us an error rate of less than 1%. Although, we always endeavor to do our best by all clients and never give up on solving all problems and aim to be near perfect. If you feel you are not getting the attention you require or feel we have missed you please email feedback@m6.net or Michael@m6.net. I will pass it on to someone to look into the what, why, how and when and push to get it resolved. I can't personally look into all issues but I do watch and ensure someone is. I then look closely into our procedures and policies to ensure our operations learn from our errors and that we continually improve.

A lot of our work this week has been in relation to cleaning out old servers, and shuffling accounts to new servers. Basically are always making sure we are efficient with our resources and weeding out old equipment to reduce the risk of hardware failures.

Not a lot to report on this week, server cleanups and client moves continue, and I am preparing to set up two new nameservers to replace the aging dns.m6.net and nic.m6.net. More on this next week.

We're also planning out a migration of our main M6 web server, and our support list -- which will mean, once completed, that life becomes much easier for support; people will no longer have to suffer through the interface quite as much as they do now.

This week support is back to normal levels after a big effort from the team last week. We had a server down last night due to what turned out to be a faulty power cable - this has now been replaced along with a new power supply and the server is back online. We currently have no major server issues so we expect to be able to keep support at the regular levels for now.

Hello once again. There is nothing much to report from the development side of things this week, except that we are mainly focused on developing a new version of our support management system .