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M6.Net  Weekly  News    July  20 2005


Michael Guilfoyle
Director

   Welcome

 

 I am deep into network operations. Going over the project plans for a revamp of all our Monitoring, Maintenance and Management. This is where we are doing a complete overhaul of how we run things in the backend. This wont mean any disruptions to you. Just a more efficient operation which will allow us to provide greater service, reliability and flexibility.

 These changes will allow us to bring on the new products I had planned out two months ago. I am working hard and fast to get all this underway before the 05/06 busy season starts in October.


Gavan O'Connor-Risch
 Network Administrator

 

Network Administration

 
This week I have been working on some Internal Documentation and making sure our inventories are up to date. One of our mail servers was blacklisted early this week however the issue is now resolved. I have also been doing some IIS cleanups on older servers and tweaking the configuration of our new monitoring software.

Josh McDougall
Support Coordinator		   Support and Customer Service
 
This week I have been working on some ways we can improve communication within M6.net and also to you our customers. Matt has also just finished documentation on the main problems customers have and how to fix them. This will help new staff to climb the steep learning curve that web hosting support requires.

Michael Nordling
Chief Software Engineer		   Development and New Technology
 
Hi everyone, we have started to work on the documentation for the control panel now, or should I say help text. We are trying to make it as easy as possible to use for everyone without having to read lengthy help text, but still there are functionality that we will write some help for. Daniel will be working on the help.

Javier and Ananth are still working on the control panel fixing a few remaining bugs and reorganizing some dialogs to make everything easier to use.

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