We're been making more improvements in our back end systems, which will continue for the coming few weeks. Most of the work done is in our management systems and the work we are moving into will be improving our backbend support queue management and response systems. We've studied our support systems intensely over the last month and a half and have a big to-do list for Ananth.

Over the past week we experienced a DDOS attack on one of our servers which we had to work with our Network Provider to null route the IP address until it was to a level the Cisco Guard could actually handle and repel it. I will be discussing with Bob more proactive measures we can take but this is one of those almost impossible things to solve quickly as these things tend to happen either from a virus hitting a random IP (which an IP address change will rectify) or it could be a specific hit on a domain which is the usual way it is done and we know this because of the IP changes we have made in certain attacks. The later is worse as changing the IP address will do nothing and we have no way to determine the domain as the attacker looks up the IP and the attacks the IP address resolved by the DNS.

These attacks happen simply by one person offending someone, somewhere and then the offended person initiating an anonymous attack on the persons domain. As TCP/IP makes it very easy for Anonymous, non traceable attacks with so many unscrupulous people operating on the internet these days, I would suggest you be careful in what information you give out and to be careful not to get into any flame wars. The entire industry and internet technology has some way to go before we can feel there is a reasonable level of transparency and security on the internet. Think before you post or submit and don't get into any heated discussions unless you really know who you are talking to.