M6.Net  Weekly  News    December 22 2004


Michael Guilfoyle
Director

   Welcome

 
Coming up to the end of year holiday period everything is quite busy. We have added extra shifts to handle the extra support load and everyone will be working through this busy period to keep supporting you.

Kunal has made great strides putting in a lot of effort coaching the team, managing busy rosters and implementing new in-house training programs.  Gavan has also taken a strong lead in giving the team direction with all the small day to day technical issues that are occurring - grabbing them before they become bigger issues. Our efforts of the last few weeks are starting to show results and I expect to be in full swing within the next 4 weeks.

I would like to thank all of you for hosting your sites with us during 2004 and sincerely wish you all a safe, happy and healthy holiday period!


Gavan O'Connor-Risch
 Network Administrator

 

Network Administration

 

This week I have been busy overhauling our backup system, and diagnosing problems with an internal monitoring system that Chin had setup here in our office. There have also been some issues with moved clients recently where minor issues had to be attended to. There was also a DDoS attack on one of our newer servers, however the more capable network and small IP Security Policy change saw that attack handled before it caused any service disruption. One thing I would like to address soon is the growing amount of SPAM we have to deal with lately, I am considering enabling SMTP authentication on the mail servers, if you have an concerns or feedback on this possibility please let us know. I would also like to wish everyone a safe and happy holiday season, and all the best for 2005 :)

 

Kunal Kochhar
Support Coordinator		   Support and Customer Service
 
Starting this week we are implementing new strategies in the team to avoid some problems and to improve our support service. There were some problems with the SQL database creation and similar such things in the present control panel. We have been taking note of all these and implementing there fix in the new control panel. One suggestion for our clients when sending us a request for any issues.  Send us the problem detail mentioning:
-What you did?
-What was the error message?
-When exactly the problem started?

We get such kind of problem statement and we assure that the response time will be improved. Happy New Year to all the clients ;-)

 

Roli Varma
Lead Developer		   Development and New Technology
  Last week I was working on the Control Panel. Several requests that have come from the clients are being reviewed. And we are trying our best to accommodate them in the new Control Panel. I worked on setting up database and reseller pages. There were several pages that needed UI modifications. Coming week, I will be working on security related issues of the application. This is a challenging as well as one of the most important factors for any application. Also Javier will be helping me in with the automation related issues. Also we plan to add some extra features like, adding name servers, scheduling applications and adding components, through the Control Panel.

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