The focus right now is on customer support as there is a lot of activity. We are handling a lot of support requests helping a lot of customers with their developments and additions they are making on their web sites. 2006 is a very busy year for all things internet, going by what a lot of our customers are doing there will be some exciting developments coming out this year.

To keep up with this fantastic growth everyone is experiencing we are continuing in the process of adding more support staff and the way we are growing, recruiting new support staff will be a regular thing. You will likely see new people handling your support queries over the coming months. As with people coming into any new role mistakes occur and we use these to focus training. I have noticed a few mistakes with some support responses (less than 5%) and these can cause other issues and frustration I know. Bob, Gavan and myself do look out for these, to resolve them completely and help the new members of the team learn how to do things properly. We also learn from these mistakes of what we need to do in our introductory training programs to reduce the % of mistakes from new team members.