1.  Billing and accounts receivable policy

All customers of M6.Net must abide by the terms set forth in this and all other policies. Violation of any of these terms may result in the immediate termination of an account. All prices mentioned on M6.net site are in US dollars. We have not changed our prices in the last 5 years even though we have increased more features and services for each account. Of course prices are subject to change. However, charges are guaranteed to remain unaltered through your paid billing period.

All billing and account related queries should be sent to billing@m6.net

1.1 Paying for your account

M6.Net accepts various methods of payment for billing transactions, the most common being by credit card, check/cheque, money order, draft and electronic transfer.

1.1.1 Paying by credit card

M6.net accepts Visa, MasterCard and Amex. Customers opting to pay by credit card agree to have payments deducted automatically by M6.Net's Automated Billing System. All initial charges such as set-up fee and monthly fee (based on pro-rata) are billed on same day or next working day without fail, unless by decision of the M6.Net Management only who will deduct requested payable extras at any time at their own convenience.

Monthly payments with a credit card will ensure that your account is not deactivated due to lost mail or other unforeseen problems. All accounts are paid at least 1 month in advance. M6.Net will automatically deduct regular monthly fees from your nominated credit card, on each Billing Day, which is usually at the end of the current month, without fail, unless by decision of the M6.Net Management only who will deduct requested payable extras at any time at their own convenience.

M6.Net will also deduct any additional costs incurred due to usage of additional services such as custom name-servers etc. on the same or next working day without fail, unless by decision of the M6.Net Management only who will deduct requested payable extras at any time at their own convenience.

1.1.2 Paying by check/cheque, money order or draft

M6.Net allows its customer to sign an account with an option to pay their bills by check/cheque. Payments made by check/cheque are accepted, only covering a billing period of 6 months ahead or 12 months ahead. M6.Net must receive the check/cheque within 10 days from the date on which the account is signed in. In case of renewal, check/cheque must be received within 10 days from the date of renewal notice sent to the customer. Delays in sending check/cheque may result in suspension of services; incur a reactivation fee and/or late payment fee.

1.1.3 Paying by electronic transfer

M6.Net allows its customers to sign an account with an option to pay their bills by electronic transfer. Payments made by electronic transfer are only accepted covering a billing period of 6 months ahead or 12 months ahead. M6.Net must receive the payment within 5 working days from the date on which the account is signed in. In case of renewal payment should be received within 5 working days from the date of renewal notice sent to the customer. Delays in sending payment may result in suspension of services; incur a reactivation fee and/or late payment fee.

For all Australian based clients there will be a GST charge of 10%, applied to all goods and services provided by M6.Net

1.2 Prepaid - Paying in advance (6 months or 12 months)

M6.Net offers huge discounts on prepaid accounts showing its appreciation for customers who show their trust and loyalty by long term commitment. It is also convenient for many customers to pay once or twice a year instead of every month, especially customers paying by check/cheque or electronic transfer.

Prepaid accounts paid by credit cards are instantly issued with necessary credits (US $1 = 1 Credit) allowing customers to use their accounts in full. However, prepaid accounts paid by checks/cheques or electronic transfers are issued with necessary credits only after the receipt of the payments.

All charges including the discounted monthly fee and extra charges for additional services will be adjusted with the available credits in an account. Accounts with insufficient credits may not be able to add or use additional services. Since added charges are adjusted with the credits available in your account, your renewal date may come earlier than usual.

1.2.1 Renewing prepaid account

M6.Net allows its prepaid clients to see their account details at all times using their control panel. Prepaid accounts paid by credit cards will be automatically renewed for the same term (6 or 12 months) at the end of each prepaid term or when the credit available become "zero". Therefore it is clients' responsibility to keep their credit card details up to date all the time and if they do not wish to continue.

For prepaid accounts paid by checks/cheques and/or electronic transfers, It is clients’ responsibility to arrange the payment before expiry of the prepaid term or the credit available become "zero". Prepaid account paid by the cheque/check or electronic transfer after the expiry of their prepaid term will be suspended including all web sites and emails. Once the account is suspended, it may incur a suspension fee and/or late payment fee. All the services will remain suspended until payment is resolved in full.

1.3 Keeping your payment details up-to-date

M6.Net allows its customers to update their payment details using the control panel offered automatically. It is the customers’ responsibility to keep their payment details up-to-date at all times. All accounts with expired cards will be suspended and may incur a $10 activation fee. Once the account is suspended, all the services including web site and emails will remain suspended until the payment issue is resolved.

It is the client’s responsibility to inform us if their card is lost, stolen or cancelled for any reason so we can remove their account from our automatic billing until new credit card details are provided. Any charge rejected due to lost, stolen or cancelled card will incur a $15 rejection fee per transaction.

1.4 Upgrading or downgrading your account

M6.Net allows its customers to upgrade or downgrade their accounts whenever required. To upgrade or downgrade an account, simply contact billing@m6.net with the account name or size you want to upgrade or downgrade to. There is no fee to upgrade an account. However, M6.Net will charge the balance monthly fee for the remaining days in the month when an account is upgraded. There is no fee to downgrade an account. However, the new (lower) monthly fee will be effective from the start of the next month.

1.5 Account cancellation

M6.net allows its customers to cancel their account whenever required. To cancel an account, it is compulsory for the account-holder to use the cancellation form available in their control panel. Any other means used (such as email/fax or phone) to cancel your account may not be honoured and fulfilled in time.

1.5.1 Cancelling a monthly account

Once the account is signed and set-up, the set-up fee and first month fee (based on pro-rata) are not refundable. If you are not sure about any feature or its version supported, or have any other doubt, please contact sales@m6.net before signing an account.

As mentioned above, all monthly accounts are charged one month in advance at the end of the running month. Fees charged for a particular month are non-refundable. Therefore all cancellation requests must be received on or before the 25th of the running month to avoid a monthly fee for the next month. Cancellations requests received after the 25th may incur the next month’s fee. In such cases, clients will be able to use their account for the period fees have been paid for.

1.5.2 Cancelling a prepaid account

If a prepaid account is cancelled before its agreed term, M6.Net will issue the refund for all remaining credit in that account at the end of the running month. M6.Net may request for an authorization letter and photo ID to issue the refund.

‘Remaining credit’ is NOT ‘available credit’ shown in the account. Remaining credit includes the set-up fee, admin fee and regular monthly fees for any number of months the account was active, including the running month deducted from the total amount paid.

1.6 Disputed billing transaction

In case of billing error or disputed transaction, the client must contact billing@m6.net for an initial appraisal. If, in any case of billing error or disputed transaction, bank ‘Charge back’ is initiated, your account including web sites and emails may be suspended without any notice and all services will remain suspended until the dispute is resolved. Once the charge back is initiated, you may have to send the authorization letter along with your photo ID to resolve the issue. Each charge back initiated will incur $15.00 charge back fee per transaction. Charge backs are in most cases made fraudulently and will be pursued fully, by parties including Debt Collection and Legal.

1.7 Payment for domain registration

Domain registration and domain hosting are two separate services and thus billed separately. Hosting accounts signed with M6.Net doesn’t include the charges for a domain registration. In order to register and pay for a domain, you have to operate a separate domain registration account with DomReg-M6.Net (http://domreg-m6.net). This is a separate business unit of M6.Net so the charges need to be paid to them accordingly.

1.8 Charges and fees

Reactivation fee - $10
Charge back fee - $15 per charge back regardless of amount of transaction.
Admin fee - $10
Late payment fee - $10 per month regardless of amount of payment
Rejection fee - $15 per transaction regardless of amount of transaction

2.  Backup and Storage policy

All customers of M6.net must abide by all the terms set forth in this and all other policies. Violation of any of these terms may result in the immediate termination of an account.

M6.net backs up all server configurations on a regular basis, which helps in restoring the existing configurations in case of hardware failure. It is not possible to restore the data for individuals and therefore we encourage our customers to back up their contents on a regular basis. M6.net will provide help or assistance, where it can, to recover the lost data due to any reason but, accepts no responsibility or liability for possible permanent data loss.     

To maintain the high performance of the servers we need to clean/delete the stats log files from time to time. Usually this deletion process occurs on the beginning of each month. Customers are advised to make copies of the log files regularly and before deletions, as M6.net does not provide an individual log files recording or storage facility. M6.net accepts no responsibility or liability for loss of log files after deletion of log files.

M6.net provides access to a real time graphics stats server for each domain. We encourage our customers to export all the necessary stats records on regular basis. Due to the involvement of third party components and the complexity of links between domains and the stats server, neither M6.net nor any third party hold any responsibility or liability for any stats data loss or corruption (if occurred).

Further more it is strongly advised that you retain a copy of each and every file or data-type before uploading it on the M6.net servers, as M6.net does not accept any responsibility or liability for permanent loss of data, in any form. 

3.   Bandwidth usage policy

All customers of M6.net must abide by all the terms set forth in this and all other policies. Violation of any of these terms may result in the immediate termination of an account.

M6.net has an extremely capable connection to the major backbones of the Internet. As the needs arise, our bandwidth is continually upgraded to accommodate the growing needs of our users. However, if any one web site produces an abnormally large amount of web site traffic for extended periods of time, this can cause slowdowns throughout the entire network.

Accounts on higher-level hosting plans will be granted more leniency in regards to bandwidth usage. Please note that other items such as CGI or email might require you to purchase a different, more suited, package. Account variations can be found on the 'Prices' page.

If an account is found to be using excessive bandwidth, the owner of the account will be contacted about upgrading his account, or negotiating extra bandwidth charges.

If you have any questions about this or any other policies held by M6.net, please feel free to email us at info@m6.net 

4.   Web Space usage policy

All customers of M6.net must abide by all the terms set forth in this and all other policies. Violation of any of these terms may result in the immediate termination of an account.

M6.net provides limited web space to store files and data. The size of the web space depends upon the account size you have chosen. You can review the web space allocated on different accounts at http://www.m6.net/web-hosting-prices.asp

If an account is found to be using more web space than allocated, the owner will be contacted about reducing the web space to their account limit, or upgrading the account or negotiating over-used web space.  The owner will have 7 days to correct this problem – reduce web space to limit, upgrade the account or purchase extra web space.

Please note that stats log files for your domain are stored in your web space and is part of your account. Sometimes these files are the reason for the over-size of an account. It is the customer’s responsibility to download the logs files regularly and delete them from the server when necessary.

For further information in this regard please contact sales@m6.net

5.   Customer support policy

All customers of M6.net web hosting must abide by all the terms of these policies. Violation of any of these policies may result in the immediate termination of an account.

It has been the goal of M6.net since our founding to provide top-quality customer support and satisfaction. We would like to take this opportunity to clarify what our role is in providing a web presence service.

There are certain features such as CGI, ASP, ODBC, SSI, real audio, etc., that we provide to our user. However, due to the complex nature of supporting such services, we are unable to support users in learning how to use such features. We will verify that the settings are correct on our end, but to help users correctly set up their own files, we must charge a fee based on professional rates.

In this document, we wish to clarify what issues shall receive free technical support (general issues) and which shall be charged for (advanced support). We make great effort to provide a fast turn-around on support for all general support issues. The time frame for advanced support will vary depending upon the complexity of the issue. If you have any confusion as to what issues would fall into the general support category and which would have a charge, please e-mail info@m6.net .

We have outlined below several examples of general support issues and some advanced support issues:

5.1   General support issues [no charge] 

You may obtain free technical support on issues similar to the following by emailing support@m6.net .

• Problems logging into an account. [Password set-up incorrectly, ftp login incorrect, etc.]

• Problems uploading files due to server issues [permissions incorrect].

• System configuration problems caused by us.

• Web site not loading due to errors on our part [DNS incorrect etc.].

• E-mail accounts not functioning.

• Recommendations on what would be best to run... [i.e., should I use ASP or a CGI script?]

• Included with the creation of each new account/domain is the registration or modification of a domain name with the current Registrant, to enable the domain to work with our servers. The M6.net support team can assist you with the changes.

5.2   Modifying existing domains with M6.net

M6.net wishes to ensure that you have a complete domain service with your account. This means being able to reach a web site at a fully qualified domain name url, e.g. www.M6.net 

Included with the creation of each new account/domain is the registration or modification of a domain name with the current Registrant, to enable the domain to work with our servers. The M6.net support team can assist you with the changes.

If after the initial processing you need the M6.net support team to modify the domain, there will be a $10.00 service charge. This charge also applies to domains registered by other registrants, and is applied for modifying information on all aspects of your domain details.

For domains registered through M6.net, all updates should be requested via to domain@m6.net , this does not incur a fee, for any registrant.

5.3   Clean up or re-installation of an account

The cost of cleaning up or re-installing an account is $15.00. If you wish to start from scratch, we will delete and re-create your account for this fee.

5.4   Advanced support [$60.00 per hour]

Technical assistance with any user-supplied CGI script, ASP extensions, java applets, etc., is not included in the 'general support' category. If you will require assistance with your web site development including setting up or debugging a CGI program we will provide it at the rate of $60.00 an hour, billed a minimum of 15 minutes in advance. If the error was found to stem from incorrect system settings (caused by M6), the fee will be waved. Services falling under this category would include:

• Custom CGI scripts and applications

• Web site development

• Re-coding html to reduce file size

• Making image files smaller in file size

• Technical support with user CGI, ASP, Java etc.

6.   Acceptable usage and content policy

All customers of M6.net web hosting must abide by all the terms set forth in this and all other policies. Violation of any of these terms may result in the immediate termination of an account.

M6.net strictly prohibits any account hosted on our servers from containing certain types of material. These include, but are by no means limited to:

• Offensive adult oriented material, such as pornography, and/or other offensive material as deemed by M6.net.

• Any material that is not suitable for minors.

• Material that is considered illegal by any governing body.

• Warez (commercial software made available for free over the internet).

• Illegal mp3 files.

• Other illegally obtained or distributed software and/or files.

• Documentation on hacking, software piracy, counterfeiting, bomb making, etc., posted with the intent of fostering criminal activity.

• Any other questionable material, as determined by M6.net.

• Any material, which is meant to harm, bash, offend, or pull down another group, be it political, religious, racial, sexual, or otherwise.

• Sites promoting or fostering hate crimes toward any other group.

Any site hosted by M6.net which provides offensive adult services, as deemed by M6.net, will be stopped in expectation of a site clean up, there shall be a minimum service charge of $75 to reactivate the site and work done on confirmation of acceptance, of site content, and further charges at the rate of $60.00 per hour after the first hour. There will also be a charge of $0.50 per MB of data transfer if the site accumulates data during that period. M6.net will not tolerate offensive adult web sites.

No email address provided by M6.net shall be used to send 'Spam,' or un-solicited mass email messages. Any account found in violation of this will be cancelled immediately.

Any activity that overloads our servers and/or hides access to sites hosted by M6.net will not be permitted nor tolerated. This includes, but is not limited to:

• Providing email service to large numbers of people not affiliated with you or your company (i.e., running a service similar to iname or netaddress)

• Any other usage of provided system resources, which would constitute abuse in any form

• Any such activity can and will result in the immediate termination of your account.

If you are unsure of anything that you would like to place on your web site, please contact us regarding this matter before you sign up. This will relieve stress and time on both sides.

We reserve the right to cancel any account at any time for any reason deemed necessary by the management of M6.net.

We reserve the right to change the terms of this acceptable usage and content policy at any time for any reason deemed necessary.

If you know of any account that is abusing these practices, please email abuse@m6.net  and describe the abuse, and provide us with the url or email address of the party you are reporting, if at all possible.

7. Policy on Spam and UCE

All customers of M6.net must abide by all the terms set forth in this and all other policies. Violation of any of these terms may result in the immediate termination of an account.

Recent growth of the Internet has also brought about more and more possibilities for abuse of this new communications medium. In response to this, we have developed the following position on abuse of Internet services provided by M6.net in order to protect you, our customer, from Internet harassment and intrusions of privacy.

'Netiquette’ is a term, which has come to receive widespread use on the Internet. Netiquette is generally defined as the standards or practices an individual or organization engages in to engender responsible internet citizenship on their behalf, as well as refraining from standards or practices which would impose undue financial, time, or social constraints on other users of the internet.

The Internet, as large and complex as it is, has no single governing body. There is no Internet management to complain to when things go wrong. Every facet of the Internet is overseen by those organizations (such as M6.net) whose networks are interconnected to form the Internet. This also means that every user of the Internet is responsible for their own-behavior.

Because the Internet is simply an interconnected set of smaller networks, each entity using the Internet retains some liability for the cost associated with traffic and storage, for example, a single posting to a single newsgroup takes storage space on the local news server, then must be transmitted to a few more servers, which store the information on their hard drives, re-transmitting to a few more servers, and so on. When the costs of the storage space and transmission are all factored together, a single newsgroup posting can cost the collective internet thousands of dollars! There are similar costs associated with the bandwidth required to transmit email. Therefore, someone using email or news postings for abusive purposes can have a large financial impact on the networks involved.

Aside from the financial costs, someone who has fallen victim to some sort of Internet abuse has other costs in terms of decreased effectiveness of the Internet. For example, someone besieged by Spam email (a massive bulk email message to subscribers who did not indicate any desire to receive such email) spends additional time downloading and responding to email, which was never wanted in the first place. A newsgroup subscriber may see their favourite newsgroup overrun with meaningless off-topic advertisements, obscuring any effective information still remaining in that newsgroup.

When an M6.net customer performs any one of these abusive activities, M6.net pays a price too. The additional time we have to spend responding to the complaints that pour in could be much better spent on other services. If the domain “m6.net’ appears anywhere in the email headers, we will receive complaints. Even if someone is using the services of another ISP to send out 'Spam', advertising their M6 -hosted web site, we will get complaints.

Because of the potential consequences of this type of activity, M6.net does nor accept this type of behaviour by our customers. In the past however, we have given people the benefit of the doubt, assuming they didn't know that their actions could have such unwanted effects. If we received a complaint about an M6.net user abusing the Internet, our standard practice had been to warn the user that further behaviour of this type would result in termination of their account. This strategy, although mostly effective, still let’s Internet abuse originate from M6.net. Therefore, we've decided to switch to a more proactive strategy, making sure our customers know beforehand what is and is not appropriate on the Internet. All new subscribers to M6.net 's services will be informed of the consequences of internet abuse as part of our revised 'acceptable usage and content policy.' now that we've gone on the record with what is and what isn't acceptable use of the internet, any M6.net customer who abuses the resources of the internet in any of the following ways will permanently lose their access to the M6.net network. These include:

• Excessive posting of email to Internet users who previously have not indicated a desire to receive such email

• Posting messages to multiple Internet newsgroups, which are not immediately relevant to the topics of the newsgroups

• Posting advertisements on groups that don't specifically permit advertising. (How do you know? watch the group for a while before you post blindly. If other people are advertising openly, then you are pretty safe doing the same. Don't advertise unless you are sure.)

• Using the M6.net network for any illegal purpose.

There are literally thousands of advertising and marketing resources that are effective and either low, or no cost. These include classifieds on every one of the thousands of malls on the internet, your M6.net web space, registering with search engines, appropriate usenet postings, and many other completely legitimate methods of appropriate advertising. We are not saying you can't advertise on the Internet. What we are saying is that we will cancel the account of any subscriber who uses M6.net’ services to advertise inappropriately; primarily meaning, using unsolicited mass mailings, and spamming the usenet.

We’re aware of the many ways that someone can hide their identity on the Internet, and rest assured that a person's access would not be terminated until we are sure that they indeed are responsible for the abuse that appears to be coming from them. Hopefully this document should answer all of the questions of existing subscribers.

If the subject of Internet abuse is still unclear, please see one of the following urls:

http://marketing.tenagra.com/rfc1855.html

http://www.internetworld.com/

http://www.oak-ridge.com/ibbch4p1.html

http://www.danger.com/

http://www.vix.com/spam/

Any subscriber that violates the Spam policies of M6.net will be charged $150.00 per hour for the time it takes us to 'clean-up' your Spam. This shall include but not be limited to the time required to answer mail from angry recipients of your Spam and/or repair of a damaged server due to the 'mail bombing' or other actions of the angry recipients in retaliation to the Spam. Please note also that it is now considered a crime in many parts of the world, to send UCE (unsolicited commercial email) as it falls into the category of 'junk faxes.' M6.net will turn over names and personal information of any person who violates this law to the appropriate state / federal officials for further legal action.

If you have any further questions regarding our policy on Spam/UCE, please email us at sales@m6.net 

8.   Disclaimers and limitation of liability

The information and services included in or available through the M6.net web site or sites or products related to the M6.net service, may include inaccuracies or typographical errors. Changes are periodically added to the information herein. The M6.net management may make improvements and/or changes to its service at any time.

M6.net does not claim in any way that the web hosting services provided by them, will be uninterrupted or error-free, that defects will be corrected, or that the service or the server that makes it available, are free of viruses or other harmful components. M6.net does not claim in any way that the use, or the results of the use, of the services provided by them or the materials made available as part of the service will be correct, accurate, timely, or otherwise reliable.

By completing the account sign up form and clicking the submit button you specifically agree that M6.net shall not be responsible for unauthorized access to or alteration of your transmissions or data, any material or data sent or received or not sent or received, or any transactions entered into through the services provided by them. You specifically agree that M6.net is not responsible or liable for any threatening, defamatory, obscene, offensive or illegal content or conduct of any other party or any infringement of another's rights, including intellectual property rights. You specifically agree that M6.net is not responsible for any content sent using and/or included in the services provided by them, by any third party.

M6.net AND/OR ITS RESPECTIVE SUPPLIERS MAKE NO REPRESENTATIONS ABOUT THE SUITABILITY, RELIABILITY, AVAILABILITY, TIMELINESS, AND ACCURACY OF THE SERVICE FOR ANY PURPOSE. THE SERVICE IS PROVIDED "AS IS" WITHOUT WARRANTY OF ANY KIND. M6.net AND/OR ITS RESPECTIVE REPRESENTATIVES HEREBY DISCLAIM ALL WARRANTIES AND CONDITIONS WITH REGARD TO THE SERVICE, INCLUDING ALL IMPLIED WARRANTIES AND CONDITIONS OF MERCHANTABILITY, FITNESS FOR A PARTICULAR PURPOSE, TITLE AND NON-INFRINGEMENT.

IN NO EVENT SHALL M6.net AND/OR ITS REPRESENTATIVES BE LIABLE FOR ANY DIRECT, INDIRECT, PUNITIVE, INCIDENTAL, SPECIAL, CONSEQUENTIAL DAMAGES OR ANY DAMAGES WHATSOEVER INCLUDING, WITHOUT LIMITATION, DAMAGES FOR LOSS OF USE, DATA OR PROFITS, ARISING OUT OF OR IN ANY WAY CONNECTED WITH THE USE OR PERFORMANCE OF THE SERVICE OR RELATED WEB SITES, WITH THE DELAY OR INABILITY TO USE THE SERVICE OR RELATED WEB SITES, THE PROVISION OF OR FAILURE TO PROVIDE SERVICES, OR FOR ANY INFORMATION, SOFTWARE, PRODUCTS, SERVICES AND RELATED GRAPHICS OBTAINED THROUGH THE SERVICE, OR OTHERWISE ARISING OUT OF THE USE OF THE SERVICE, WHETHER BASED ON CONTRACT, TORT, NEGLIGENCE, STRICT LIABILITY OR OTHERWISE, EVEN IF M6.net OR ANY OF ITS REPRESENTATIVES HAS BEEN ADVISED OF THE POSSIBILITY OF DAMAGES. BECAUSE SOME STATES/JURISDICTIONS DO NOT ALLOW THE EXCLUSION OR LIMITATION OF LIABILITY FOR CONSEQUENTIAL OR INCIDENTAL DAMAGES, THE ABOVE LIMITATION MAY NOT APPLY TO YOU. IF YOU ARE DISSATISFIED WITH ANY PORTION OF THE SERVICE, OR WITH ANY OF THESE TERMS OF USE, YOUR SOLE AND EXCLUSIVE REMEDY IS TO DISCONTINUE USING THE SERVICE AND ITS RELATED WEB SITES.

9.   Indemnification

You agree to indemnify and hold M6.net, its parent, subsidiaries, affiliates, officers and employees, harmless from any claim, demand, or damage, including reasonable attorneys' fees, asserted by any third party due to or arising out of your use of or conduct on the services provided by them.